Power BI
R 200,045.46
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Power BI
R 200,045.46
Power Virtual Agent (1Y - Annual)
Microsoft Power Virtual Agents (now part of Microsoft Copilot Studio) is a low-code, AI-powered platform for building conversational chatbots, allowing users to create, test, and publish bots for customer service or employee support without needing deep technical expertise. Key features include GPT-powered responses, integration with Power Automate, and deployment across various channels like Teams and websites.
Key features and capabilities:
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No-Code Interface:
Enables subject matter experts to build bots using a guided graphical interface.
Conversational AI: Incorporates GPT-based technology to provide natural, generative responses rather than just pre-scripted answers.
Integration: Connects to Power Automate to perform automated actions, such as retrieving data from external systems.
Deployment: Bots can be embedded in websites, mobile apps, or Microsoft Teams.
Analytics: Provides Power BI dashboards to track performance, topic usage, and customer satisfaction.
Human Handoff: Supports seamless transfer to live agents via Dynamics 365 Omnichannel for Customer Service.
Transition to Copilot Studio
As of late 2023, Power Virtual Agents has evolved into Microsoft Copilot Studio. This new platform combines the capabilities of the former PVA with conversational AI technology, allowing for better orchestration of plugins and GPTs within a unified interface.
As of late 2023, Power Virtual Agents has evolved into Microsoft Copilot Studio. This new platform combines the capabilities of the former PVA with conversational AI technology, allowing for better orchestration of plugins and GPTs within a unified interface.
Licensing
The service operates under a SaaS model, often licensed by tenant for a specific number of sessions (e.g., 2,000 sessions per month).
The service operates under a SaaS model, often licensed by tenant for a specific number of sessions (e.g., 2,000 sessions per month).